Centre for quality and standardization

Centre for quality and standardization

Economic Chamber of North-West Macedonia through its Centre for quality and standardization, it offers to its members:


Professional training;

Auditing / control / internal verification;

Auditim furnitorve;

External auditing for ISO certification;

Standards Certification ISO / MKS / EN and CE;

Consultancy and Clarifications / Verification of Certificates;

Business development, based on domestic and international economy

Our activity:

ISO9001, Quality Management System

ISO14001, Environmental Management System

OHSAS 18001 Occupational Health & Safety

IFSM ISO27001 / Information Security Managament;

ISO22000 / HACCP / GLOBALGAP / IFS / HALAL / Food Quality and Safety;

CE mark, Inspection and quality control / CE marking, inspection and quality control;

Business Plan;

Marketing Management;

Financial Management;



The goal is to know the requirements, standard principles and their rules for development and standardization in your company.

The process is dedicated to leading institutions, companies, public or private organizations and public or private employees for their personal activities or organizational activities.



Participants will be introduced to:

-Implementation of standards with the Management System;

-the meaning, role and responsibility of the manager in relation to the standards;

-Objective data collection and their analysis;

-Implementation and preparation for Certificate;

-Constant development and improvement of standards;

– Practical processes about the activity of the enterprise and its standard, etc.


Information and equipment with processes and certifications for quality and development standards of ECNWM members.

ISO9001, Quality Management System

ISO 9001 has become an international reference for quality management requirements in business to business relations. It is connected with “quality management”. This means that an organization that implements it guarantees that it meets:

  • quality required by the client, and
  • applicable regulatory requirements

While it designed to:

  • Increases customer satisfaction, and
  • Achieve continued improvement of its performance.

ISO 9001 is a general standard which means that the same standard could be applied:

  • to any organization, large or small, to any of its product,
  • including the case if its “product” can be a service,
  • in each sector of activity, and
  • if it is a business company, public administration, or a government department.


“Management system” refers to what the organization does to manage its processes or its activities, so that the products or services it produces meet the objectives that the organization has set itself, as can be:

  • satisfaction of requirements for quality consumers,
  • fulfillment of all legal obligations and regulations,
  • fulfillment of objectives / environmental requirements.


ISO14001, Environmental Management System

The ISO 14000 family is focused and connected to “environmental management”. ISO 14001 standard is certifiable standard and most implemented standard of the family. ISO 14001 standards represent an international consensus on good practices of environmental management with the aim to ensure that the organization can:

  • minimize harmful effects on the environment caused by its activities, and
  • achieve continual improvement of its environmental performance.

ISO 14001 is concerned with how an organization conducts its work. In other words, it is related to processes, and not products – at least not directly. But of course, how the organization manages its processes affect the final product.

OHSAS 18001 Occupational Health & Safety

Health and Safety at work

OHSAS 18001 is a truly international standard which sets requirements for managing best practices security and health at work for any size organization. It provides guidance to help you draw up and raise your structure on safety and health at work – giving you the opportunity to bring all appropriate control and management processes in a system.OHSAS 18001 can be adapted to any organization in order to help eliminate or minimize operational risks and threats. The standard is designed to help you create the best possible conditions for work in your organization – enabling you to meet legal requirements, those of industry and clients. OHSAS 18001 is changing.

  • Creates the best conditions to work throughout your organization,
  • It identifies threats and establishes control of their management,
  • It reduces accidents and illnesses in the workplace by minimizing costs and unproductive time,
  • Includes motivating staff with better and safe working conditions,
  • Testifies compliance to customers and suppliers.

IFSM ISO27001 /Information Security Management Systems

An Information Security Management System is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems (Information and Technology) through the implementation of risk management processes. It can help small, medium and large businesses in every sector, and maintain safe the means of information. It protects the information (through the use of employee training, well defined procedures and policies that minimize the opportunity for information security breach).

Increasing the benefits (of being certified with ISO 27001 means that you have advantages compared with other companies either in public or private procurement)

ISO22000 / HACCP / GLOBALGAP / IFS / Halal / Food quality and safety

The family of International Standards ISO 22000 and GLOBALGAP / IFS / HALAL addresses food safety management. The consequences of unsafe food can be serious and ISO standards of food safety management help organizations identify and control food safety threats. While most of today’s food products consistently pass national boundaries, international standards are needed to ensure the safety of global chain for food safety. ISO 22000: 2005 specifies requirements for a security management system stores and can be certified. It maps what the organization needs to do in order to show its ability to control food safety threats and to ensure that food is safe. It can be used by any organization, regardless of its size or position in the food chain.

CE mark, Inspection and quality control

CE Mark is required for many products. It states that the product is being verified before being placed on the market and meets EU safety, health and environmental protection requirements. Through this website the European Commission provides economic operators and consumers with information on how the process of affixing the CE on a product works. As a producer, it will guide you through the process of affixing the CE marking to your specific product, illustrating clearly the main steps taken from the beginning of trading of the product. If you are a distributor or importer you will need to know the requirements which should meet the imported products that you have to trade or distribute freely within the EEA.


ISO Management System Training

Professional training ISO

A successful system is based on more than reading the text of the standard. This course will provide participants an insight into the world of important quality standards, their development and certification process.

  • Essential terminology of Quality, Environment and Safety and ISO definitions recognition;
  • The structure and main requirements of ISO;
  • The purpose and goal of a management system;
  • Access to management systems for managing security risks;
  • Understanding the organizational context and a risk-based approach;
  • Summary of key legislation and the importance of legislation to an ISO Standard;
  • Setting objectives;
  • The process of continuous improvement;
  • Monitoring, measurement and analysis.

Marketing Management

(Marketing and customer’s satisfaction, communication with customers, analysis and market research, marketing plan)

Marketing Management is an organizational discipline which focuses on the practical application of marketing techniques and methods within enterprises and organizations and the management of marketing resources and activities of a firm.

Globalization has led firms in the market beyond the borders of their countries, making international marketing very important and an integral part of the marketing strategy of a firm.

Marketing managers are often responsible for influencing the level, timing, and composition of consumer demand. Partly, this is because the role of a marketing manager can vary significantly based on the size of a business, the corporate culture, and industry context. For example, in a large consumer products company, marketing director can act as a general manager of its product.

To create a marketing management strategy effectively, firms must have a detailed objective understanding of their target business and the market in which they operate.

In analyzing these issues, marketing management disciplines often coincides with strategic planning discipline.

Finance Management

(Statement and the balance sheet, Financial Audit)

Financial management refers to the effective and efficient management of money (funds) in such a way to meet the organization’s objectives. This specialized function is directly related to senior management. The term usually applies to an organization or company’s financial strategy, while personal finance or financial life management refers to the management strategy of an individual. It includes how to raise capital and how to allocate capital. Not only for long-term budgeting, but also how to allocate short term resources as current liabilities. It also deals with dividends policy on share holders.

Business Plan

For any business at the beginning there must be a plan, planning for a short, medium or long term. For starting a business as well as for functional business is necessary sustainable development.

– For this we enable the compilation of the business plan to be successful and to be accepted by institutions for national or international development, funding from creditor banks, European or international funds.

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